Refunds & Reprints
Last updated 13 October 2026
Move to Improve: cancellations, refunds and support
For Move to Improve orders, payment is taken at checkout and each order is reviewed before printing. You can cancel for a full refund before printing starts, including while your order is under review. The general one-business-day printer estimate below does not apply to Move to Improve. If we cannot fulfil your order, we will refund you in full.
Once printing starts, we do not offer change-of-mind refunds. This does not limit your rights under the New Zealand Consumer Guarantees Act or other applicable consumer laws, including remedies for faulty goods, goods that do not match their description, or non-delivery. Our reprint or full-refund promise below also applies to Move to Improve.
For a cancellation, fault or missing delivery, email orders@dropmerch.shop with your order number and, for a visible fault, a photo if available. We reply within two business days. Contact us about delivery problems; we will follow up with the printer or courier. You do not need a photo to report a missing order.
Your rights come first
The Australian Consumer Law gives you guarantees we can't limit or take away. If something is badly wrong with what arrives, you choose — a refund or a replacement. If it's a smaller problem, we'll fix or replace it. Everything on this page is what we do on top of that, never instead of it.
Our promise
Every order is printed just for you. If we get it wrong — wrong placement, wrong colour, wrong size shipped, damaged in the box, or a print that doesn't match what you approved — we reprint it or refund you in full. No arguing, no forms.
Changed your mind?
Email us straight away. If your order hasn't gone to the printer yet, we'll cancel it and refund you in full — orders usually go to the printer within one business day. Once it's being printed we can't stop it, because it's being made just for you and there's nothing to put back on a shelf.
What we can't refund
- Change of mind after your order has been printed.
- Artwork you sent or approved that turned out wrong — spelling, the wrong file, a blurry logo.
- Ordering the wrong size when the right size was printed and shipped. Check the size guide on each product — and ask us before ordering if you're unsure, we're happy to help.
- Small colour shifts between your screen and the print. Screens glow, ink doesn't. But if it's off enough that it looks wrong, that's our problem, not yours — tell us.
None of this cuts into your rights under the Australian Consumer Law.
How to ask
Email orders@dropmerch.shop with your order number and a photo of the problem. We reply within two business days. Sooner is easier for both of us, but your consumer-law rights don't expire after any set window.
If we're replacing a faulty item, you don't need to post it back unless we ask — and if we do ask, we pay the postage.