Terms of Service

1. About Drop Merch

Drop Merch is operated by Cameron Raiman, ABN 20 235 695 216. We provide a custom merch ordering service for Australian and New Zealand teams and organisations. By placing an order you agree to these terms.

2. Orders

All orders are custom-made on demand in Australia, by either Printful or The Print Bar depending on the item. Need to cancel? Email us straight away — if your order hasn't gone to the printer yet (usually within one business day), we cancel and refund in full. Once printing starts we can't stop it. You're responsible for checking your logo and design before approving your proof.

3. Pricing and payment

All prices are in Australian dollars. Payment is processed securely through Shopify Payments.

A one-time $10 setup fee applies to any order that includes an embroidered item — the Snapback Cap, Classic Dad Hat, Knit Beanie or Unisex Windbreaker. It covers setting your logo up for the embroidery machine, and it is charged once per order, not per item.

If you put your logo or text in more than one spot on the same garment — say front and back — each extra spot adds $10 to that garment. You will see it as its own line in your cart before you pay.

4. Shipping

We ship to Australia and New Zealand. Shipping is charged per order and depends on which printer makes your items — most orders are $11 AUD; some ranges cost more because the printer charges more to post them. Whatever it is, you see the exact figure in your cart before you pay, never after. Items from different printers check out and ship separately. Australian-made items typically arrive in about 6–14 business days door to door; imported specialty pieces take about 18–24 business days. Tracking is emailed once your order ships.

5. Intellectual property

You confirm that you own or have the right to use any logo or artwork you submit. Drop Merch accepts no liability for copyright or trademark infringement arising from customer-supplied designs.

6. Liability

Your rights under the Australian Consumer Law always apply and we can't contract out of them. Beyond those rights, what we owe you is capped at what you paid for your order. Couriers sometimes run late and that's outside our control — but tell us and we'll chase it.

7. Contact

Questions? Email orders@dropmerch.shop