Terms of Service
Last updated 13 October 2026
Move to Improve: New Zealand orders
These details apply only to Move to Improve and take precedence over any conflicting general ordering, pricing, shipping or cancellation details below. Drop Merch remains your seller.
Move to Improve prices are in New Zealand dollars (NZD). Garments are printed in New Zealand by Digitees. Delivery is within New Zealand only and costs NZ$8 per urban order or NZ$13 per rural order.
Payment is taken at checkout. We then review your order before approving it for printing; payment does not mean printing has started. Estimated printing time is 3–5 working days after production approval, plus delivery time. This is an estimate, not a guaranteed arrival date.
You can cancel for a full refund before printing starts. If we cannot fulfil your order, we will refund you in full. Your rights under the New Zealand Consumer Guarantees Act and other applicable consumer laws, including for faulty goods or non-delivery, are not limited by these terms. See Move to Improve refunds and support.
We are targeting NZ$15 from each full-price garment for Move to Improve, included in the garment price. The final amount and recipient arrangements are still being confirmed. This is a target, not a confirmed donation. We are not collecting optional extra donations through this store.
We share only the order details Digitees needs to print and deliver your order, as explained in Move to Improve privacy. For help, email orders@dropmerch.shop; we reply within two business days.
1. About Drop Merch
Drop Merch is operated by Cameron Raiman, ABN 20 235 695 216. We provide a custom merch ordering service for Australian and New Zealand teams and organisations. By placing an order you agree to these terms.
2. Orders
Orders other than Move to Improve are custom-made on demand in Australia, by either Printful or The Print Bar depending on the item. Need to cancel? Email us straight away — if your order hasn't gone to the printer yet (usually within one business day), we cancel and refund in full. Once printing starts we can't stop it. You're responsible for checking your logo and design before approving your proof.
3. Pricing and payment
Prices for ranges other than Move to Improve are in Australian dollars. Payment is processed securely through Shopify Payments.
A one-time $10 setup fee applies to any order that includes an embroidered item — the Snapback Cap, Classic Dad Hat, Knit Beanie or Unisex Windbreaker. It covers setting your logo up for the embroidery machine, and it is charged once per order, not per item.
If you put your logo or text in more than one spot on the same garment — say front and back — each extra spot adds $10 to that garment. You will see it as its own line in your cart before you pay.
4. Shipping
We ship to Australia and New Zealand. Shipping is charged per order and depends on which printer makes your items — most orders are $11 AUD; some ranges cost more because the printer charges more to post them. Whatever it is, you see the exact figure in your cart before you pay, never after. Items from different printers check out and ship separately. Australian-made items typically arrive in about 6–14 business days door to door; imported specialty pieces take about 18–24 business days. Tracking is emailed once your order ships.
5. Intellectual property
You confirm that you own or have the right to use any logo or artwork you submit. Drop Merch accepts no liability for copyright or trademark infringement arising from customer-supplied designs.
6. Liability
Your rights under the Australian Consumer Law always apply and we can't contract out of them. Beyond those rights, what we owe you is capped at what you paid for your order. Couriers sometimes run late and that's outside our control — but tell us and we'll chase it.
7. Contact
Questions? Email orders@dropmerch.shop